Trade cmte pursues probe on complaint of bank clients

THE City Council committee of trade & commerce chaired by Councilor George S. Goking during its recent meeting continued discussions on the complaint filed by clients against the auto loan department of the BDO, Limketkai Mall.

The complainants alleged that their loan payments were understated because the down payment they made was not reflected in their accounts.

It was learned that the committee invited the bank management twice to shed light on the matter but they failed to appear for the reason that they are conducting their own investigation on the complaints.

Councilor Goking endorsed four resolutions to protect the interest of bank clients.

The committee requested the bank’s top management to give justice to the complainant and to inform and update the committee on measures undertaken regarding the matter.

The possibility of refunding the complainants or amicable settlement by the parties were also proposed.

The committee likewise sought the assurance of the bank to prevent a similar incident and requested for a moratorium on the payment of the car loan until the problem is resolved considering that the city is under MECQ.

“If possible a peaceful and win-win solution is needed to prevent any further problem especially that we are facing a world problem, the Covid 19 pandemic,” Goking stressed.